Talk Down Under Terms & Conditions
Talk Down Under Pty Ltd, hereon referred to as “TDU” is a registered company within Australia, located at 6/19 Norwood Crescent, Moonee Ponds, 3039 Victoria. All prices quoted are in $AUS (Australian Dollars) and include GST (Goods and Services Tax).
By accepting the terms and conditions of a TDU post and prepaid service you agree to have these payments charged directly to your nominated credit card. Payment is debited from the credit card that is initially used to set up an order. These details can be changed at any time by contacting Customer Service on Freecall from your TDU service 1300 665 437
or via email info@talkdownunder.com.
Privacy and Credit Card Information
TDU has a strict privacy policy and credit card information is handled and treated with the highest security and integrity. Please go to www.talkdownunder.com for our full Privacy Policy that is in line with Australian Privacy laws. International roaming is deactivated on all services. To activate international roaming, please contact Customer Service on 1300 665 437 prior to international travel.
Contract Term
There is no minimum contract term on all plans. The service can be cancelled at anytime.
Activation Fee
There is a $9.95 activation fee, which applies to each connection. This fee will be charged upon the activation of your service and will be charged to your nominated credit card.
$20 Bonus Credit
A $20 bonus credit will be applied to your account upon activation. This “Bonus” is only available for orders made before the 31st July 2009.
SIM Card Swap (replacement)
A SIM Card charge of $15 applies if a SIM swap is required, due to loss of SIM Card.
Payments
Direct debit from your credit card or Australian bank account only – foreign bank cheques are not accepted. Payment is debited from the credit card that is initially used to set up the order – these details can be changed at any time by contacting Customer Care on Free Call 1300 665 437 during normal business hours or via email info@talkdownunder.com. Mobile phones are available at time of advertising and may change.
If your account is in credit when the service is terminated, your nominated credit card will be credited this amount minus AUD$2 plus GST administration fee.
Credit Card Information
Talk Down Under has a strict privacy policy and credit card information is handled and treated with the highest security and integrity. Please read our Privacy policy for further information or please do not hesitate to contact customer care on Free Call 1300 665 437 or email info@talkdownunder.com for more information.
The $1 Plan
Minimum Monthly Spend is the amount of the plan.
Calls are billed in 30 second blocks.
All amounts advertised include GST.
Automatic Account Deduction
Talk Down Under reserves the right to automatically deduct your credit card or Australian bank account when your monthly invoice reached $150.00. You will be notified by email if Talk Down Under direct debits your account. If the direct debit fails your service will be suspended immediately until payment is made.
Talk Down Under Billing Policy
TDU reserves the right to take immediate payment from your nominated credit card or bank account once your plan has been breached. By taking up the Talk Down Under service you agree to have these payments taken automatically.
International Calling
International calls from your Talk Down Under services are made by calling 1300 307 700 before your international number (on most handsets this is pre programmed into speed dial 2. Services connected post 30th April will not be able to make International Calls directly from your mobile without using the 1300 307 700 feature. If you want international calls without using the 1300 number activated please call Talk Down Under customer service. International Call Rates apply.
Countries that can be called from your Talk Down Under Service using 1300 307 700. Countries can be added or deleted from this list without notice.
Albania
Andorra
Argentina incl. Mobile
Austria incl. Mobile
Bahamas
Bahrain incl. Mobile
Bangladesh incl. Mobile
Belgium incl. Mobile
Bermuda
Bolivia - La Paz
Brazil incl. Mobile
Brunei incl. Mobile
Bulgaria
Canada incl. Mobile
Chile incl. Mobile
China incl. Mobile
Colombia
Costa Rica incl. Mobile
Croatia
Cyprus incl. Mobile
Cyprus (Turkey Republic)
Czech Republic incl. Mobile
Denmark incl. Mobile
Estonia
Finland incl. Mobile
France
Georgia
Germany incl. Mobile
Gibraltar
Greece
Guam
Hong Kong incl. Mobile
Hungary
Iceland
India
Indonesia - Bandung
Indonesia - Batam
Indonesia - Jakarta
Iran - Tehran
Iraq
Ireland
Israel incl. Mobile excl. Palestine
Italy
Japan incl. Mobile
Jordan
Kazakhstan
Kenya - Nairobi
Laos incl. Mobile
Latvia
Liechtenstein
Lithuania incl. Mobile
Luxembourg incl. Mobile
Macau incl. Mobile
Malaysia incl. Mobile
Mariana Island
Martinique
Mexico - Mexico City
Monaco
Netherlands incl. Mobile
New Zealand
Norway incl. Mobile
Pakistan incl. Mobile
Panama incl. Mobile
Paraguay - Asuncion
Peru
Poland
Portugal incl. Mobile
Puerto Rico
Romania
Russia incl. Mobile
San Marino incl. Mobile
Saudi Arabia
Singapore incl. Mobile
Slovak RepublicSlovenia incl. Mobile
South Africa
South Korea incl. Mobile
Spain
Sweden incl. Mobile
Switzerland incl. Mobile
Taiwan incl. Mobile
Thailand incl. Mobile
Turkey
UK
Uruguay
USA incl. Mobile
Vatican City
Venezuela
Vietnam
Virgin Island (USA)
Zambia incl. Mobile
Standard Terms and Conditions
These are the terms and conditions for your Service. Talk Down Under Pty Ltd Pty ABN 20 126 532 385
(Talk Down Under Pty Ltd) call customer care on 1300 665437 or visit the Talk Down Under Pty Ltd website at www.talkdownunder.com. The Standard Agreement is binding on you.
You agree that this is an application by you for connection to Talk Down Under for the supply of mobile telecommunications services (the Service). You acknowledge that Talk Down Under Pty Ltd may decline your application without providing you a reason. You agree that if your application is accepted by Talk Down Under Pty Ltd your use of the Services will be according to Talk Down Under Pty Ltd’s Standard Agreement (a summary of the material terms of which have been provided to you). You acknowledge that you have read the summary, which includes information relating to you discontinuing your use of the Services either prior to, at the end of, or anytime after the end of your initial term. The summary also advises that fees and charges are payable by you during your agreement with Talk Down Under Pty Ltd. You can obtain a copy of Talk Down Under Pty Ltd’s standard agreement from Talk Down Under Pty Ltd upon request, or by visiting www.talkdownunder.com Alternatively you can purchase a copy by contacting the Australian Communications and Media Authority. You acknowledge that your agreement to be bound applies even if you are attempting to port a number and the port fails. Additionally you warrant that the information you have provided to Talk Down Under Pty Ltd as set out in this application is accurate. If your application is accepted, you consent to Talk Down Under Pty Ltd using your personal information in accordance with the terms of Talk Down Under Pty Ltd’s Standard Agreement. Your application will be deemed accepted upon your connection to the Service.
Your Service enables you to make or receive a call or send or receive text messages, and to use other available carriage service using Optus 3G network service when your GSM handset is within Optus GSM network coverage areas in Australia
You will have one mobile number for the Service, and one SIM card. You can use your Talk Down Under Pty Ltd SIM card in most GSM phones available in Australia.
The Service is billed at the rates set out in the tariff which forms part of the Standard Agreement (Tariff). A copy of the fees and charges included in the Tariff is available by calling customer care on 1300 665437 or by visiting the Talk Down Under Pty Ltd website at www.talkdownunder.com. We may vary these fees and charges from time to time. When receiving calls the calling party will pay the usual charges for calls made to a mobile handset. Charges apply if you have diverted your number to another fixed or mobile number.
When connecting to Talk Down Under Pty Ltd, you may be subject to a credit limit. If you exceed your credit limit, Talk Down Under reserves the right to debit your credit card or bank account. Outgoing calls from your Service may be barred until you have made a payment to reduce the outstanding balance of your account. Talk Down Under Pty Ltd shall use its reasonable endeavors to advise you if your Service will be barred due to calls made in excess of the credit limit.
You agree that Talk Down Under Pty Ltd may receive or disclose personal information or documents about you for the following purposes:
to a credit reference agency to obtain a consumer credit report about you and or to allow the credit reporting agency to create and maintain credit information about you. This information may be given before or during the provision of credit to you;
a credit reporting agency may disclose personal information from your consumer credit information file to Talk Down Under Pty Ltd for the purpose of assessing an application for commercial credit by you and for the purpose of collection of payments that are overdue in respect of any commercial credit provided by Talk Down Under Pty Ltd;
Talk Down Under Pty Ltd may exchange information about you with another credit provider to assess an application by you for credit, to notify other credit providers of a default by you, to assess the status of this loan whether you are in default with other credit providers, and to assess your credit worthiness. You acknowledge that the Information exchanged can include anything about your credit worthiness, credit standing, credit history or credit capacity that the credit providers are allowed to exchange under the Privacy Act 1988 (Cth); and Talk Down Under Pty Ltd may disclose personal information or documents about you to Law Enforcement agencies to assist in the prevention of criminal activities.
Talk Down Under Pty Ltd may require a security deposit from you depending on Talk Down Under Pty Ltd’s assessment of your creditworthiness. The Standard Agreement set out circumstances and terms under which a security deposit is required and managed by Talk Down Under Pty Ltd.
Unless otherwise agreed, we will invoice you monthly and email a copy of your invoice to your nominated email address. Your nominated credit card or bank account will be debited the due amount on the invoice within 10 days from the date of the invoice. We may charge you interest on overdue accounts and a late payment fee, which is set out in the Tariff. You will be responsible to pay for all calls made using the Service even if you did not make them.
Although we will take all reasonable steps to make sure you receive the Service within the Optus GSM network coverage, the Service is not free from faults or interruptions. Certain factors, such as network congestion, network downtime and maintenance, and obstructions or interference such as that encountered in buildings may mean you will not receive the Service in certain areas at certain times.
1If you have a complaint about your Service you should try to resolve it first with Talk Down Under Pty Ltd by contacting us on 1300 665437 or informing us by email to info@talkdownunder.com, or by writing to us at Talk Down Under Pty Ltd 6/19 Norwood Crescent Moonee Ponds 3039. If you are unhappy with how your complaint is being resolved, you may contact the Telecommunications Industry Ombudsman (TIO) or the Office of Fair Trading in your State or Territory.
You have rights under the Trade Practices Act 1974 (Cth). Subject to that Act, we are not liable to you for any breach of any express or implied terms, conditions or warranties. Where we are unable by law to exclude our liability, but we are permitted to limit our liability,our liability for such breaches is limited, at our choice, to:
if the breach relates to goods, the replacement or repair of the goods; or
if the breach relates to services, the re-supply of those services, or paying for the cost of having those services re-supplied.
You cannot assign your Talk Down Under Pty Ltd agreement without our consent.
There are certain events that may result in us suspending, restricting or disconnecting your Service. These events are set out in the Standard Agreement.
We may vary the terms of the Standard Agreement from time to time. If the variation is detrimental we will advise you of the variation by placing a notice in your bill or otherwise writing to you in a manner which complies with the Telecommunications Act 1997 (Cth).
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