Contract Term

The minimum contract term is one month on all plans. The service can be cancelled at anytime.

Activation Fee

A $15.00 activation fee applies with each plan. This fee is waived if a handset is purchased with the plan.

Payment

Credit Card Information

Talk Down Under has a strict privacy policy and credit card information is handled and treated with the highest security and integrity. Please read our Privacy policy for further information or please do not hesitate to contact customer care on Free Call 1300 665 437 or email info@talkdownunder.com for more information.

One Plan

Minimum spend is $1.00.
Calls are billed in 30 second blocks.
All amounts advertised include GST.

$25 Plan, $45 Plan, $70 Plan, $95 Plan

Minimum Spend is the amount of the plan.
Calls are billed in 30 second blocks.
All amounts advertised include GST.

SIM Card Swap (replacement)

A SIM Card charge of $15 applies if a SIM swap is required, due to loss of SIM Card.

Talk Down Under Billing Policy

TDU reserves the right to take immediate payment from your nominated credit card or bank account once your plan has been breached. By taking up the Talk Down Under service you agree to have these payments taken automatically.

Spend Alerts

TDU can send through SMS alerts at the cost of $1 AUD per month. TDU will send a weekly SMS alert that will give an indicative balance as call records can be delayed from partner networks. Email alerts can be sent weekly for no cost.

Automatic Account Deduction

Talk Down Under reserves the right to automatically deduct your credit card or Australian bank account when your monthly invoice reached $150.00. You will be notified by email if Talk Down Under direct debits your account. If the direct debit fails your service will be suspended immediately until payment is made.

International Calls

International calls from your Talk Down Under services are made by calling 1300 307 700 before your international number (on most handsets this is pre programmed into speed dial 2. Services connected post 30th April will not be able to make  International Calls directly from your mobile without using the 1300 307 700 feature. If you want international calls without using the 1300 number activated please call Talk Down Under customer service. International Call Rates apply.

Countries that can be called from your Talk Down Under Service using 1300 307 700

Further  Service  Details

1. Use of Optus 3G or HSDPA Service only available with compatible handsets and Optus USIM card. Video Calling is only available between video capable handsets within 3G or HSDPA coverage area. If you or the other person on the video call move out of the 3G or HSDPA coverage area, your video call will drop out and you will only have the option to call the person back with a voice call.

2. To access 3G services you must be in a 3G or HSDPA coverage area. Optus’ 3G network coverage is available in selected areas of Sydney, Melbourne,Geelong, Canberra, Brisbane and Gold Coast, central Adelaide and central Perth. For coverage details including HSDPA coverage please see www.optus.com.au/coverage.

3. Actual network speeds both upload and download may vary dependent on the type of device in use, location and the number of users accessing the network at any given time. Speeds refer to maximum download speeds. Upload speeds will be lower than download speeds.

Text Message (SMS) Terms and Conditions:

Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. International text messages are charged at 50¢ per message. Optus MMS and Optus Email MMS Terms and Conditions: 1. International MMS is charged at 75¢. Charges apply per message sent per recipient regardless of successful delivery or not.

2. Optus Email MMS is charged at 50¢ per message sent (one message can be sent to multiple recipients) regardless of successful delivery or not.

3. If an MMS message is sent to a mobile handset or network that is not MMS enabled or compatible, message recipient will be sent an SMS message. You will still be charged for sending an MMS. Optus Zoo General: Optus Zoo activation time may take up to 24 hours. Optus will endeavor to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Additional data charges may apply to access and subscribe to third party content. Content may be suspended, changed, or terminated without notice. MyZooNow: Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G or HSDPA and may not include all content and features of Internet websites. Mobile IM: Customer will need to sign up and receive user credentials from MSN Messenger and/or Yahoo! Messenger on the Internet.

Standard Terms and Conditions

You agree that this is an application by you for connection to Talk Down Under for the supply of mobile telecommunications services (the Service). You acknowledge that Talk Down Under Pty Ltd may decline your application without providing you a reason. You agree that if your application is accepted by Talk Down Under Pty Ltd your use of the Services will be according to Talk Down Under Pty Ltd’s Standard Agreement (a summary of the material terms of which have been provided to you). You acknowledge that you have read the summary, which includes information relating to you discontinuing your use of the Services either prior to, at the end of, or anytime after the end of your initial term. The summary also advises that fees and charges are payable by you during your agreement with Talk Down Under Pty Ltd.  You can obtain a copy of Talk Down Under Pty Ltd’s standard agreement from Talk Down Under Pty Ltd upon request, or by visiting www.talkdownunder.com Alternatively you can purchase a copy by contacting the Australian Communications and Media Authority. You acknowledge that your agreement to be bound applies even if you are attempting to port a number and the port fails. Additionally you warrant that the information you have provided to Talk Down Under Pty Ltd as set out in this application is accurate. If your application is accepted, you consent to Talk Down Under Pty Ltd using your personal information in accordance with the terms of Talk Down Under Pty Ltd’s Standard Agreement. Your application will be deemed accepted upon your connection to the Service.

This is a summary of the terms and conditions for your Service. The full terms and conditions are contained in Talk Down Under Pty Ltd’s Standard Agreement which is available on request from Talk Down Under Pty Ltd Pty ABN 20 126 532 385  (Talk Down Under Pty Ltd) by calling customer care on 1300 665437 or by visiting the Talk Down Under Pty Ltd website at www.talkdownunder.com. The Standard Agreement is binding on you.

Your Service enables you to make or receive a call or send or receive text messages, and to use other available carriage service using Optus 3G network service when your GSM handset is within Optus GSM network coverage areas in Australia

You will have one mobile number for the Service, and one SIM card. You can use your Talk Down Under Pty Ltd SIM card in most GSM phones available in Australia.

The Service is billed at the rates set out in the tariff which forms part of the Standard Agreement (Tariff). A copy of the fees and charges included in the Tariff is available by calling customer care on 1300  665437 or by visiting the Talk Down Under Pty Ltd website at www.talkdownunder.com. We may vary these fees and charges from time to time. When receiving calls the calling party will pay the usual charges for calls made to a mobile handset. Charges apply if you have diverted your number to another fixed or mobile number.

When connecting to Talk Down Under Pty Ltd, you may be subject to a credit limit. If you exceed your credit limit, Talk Down Under reserves the right to debit your credit card or bank account. Outgoing calls from your Service< may be barred until you have made a payment to reduce the outstanding balance of your account. Talk Down Under Pty Ltd shall use its reasonable endeavors to advise you if your Service will be barred due to calls made in excess of the credit limit.

You agree that Talk Down Under Pty Ltd may receive or disclose personal information or documents about you for the following purposes:

to a credit reference agency to obtain a consumer credit report about you and or to allow the credit reporting agency to create and maintain credit information about you. This information may be given before or during the provision of credit to you;

a credit reporting agency may disclose personal information from your consumer credit information file to Talk Down Under Pty Ltd for the purpose of assessing an application for commercial credit by you and for the purpose of collection of payments that are overdue in respect of any commercial credit provided by Talk Down Under Pty Ltd;

Talk Down Under Pty Ltd may exchange information about you with another credit provider to assess an application by you for credit, to notify other credit providers of a default by you, to assess the status of this loan whether you are in default with other credit providers, and to assess your credit worthiness. You acknowledge that the Information exchanged can include anything about your credit worthiness, credit standing, credit history or credit capacity that the credit providers are allowed to exchange under the Privacy Act 1988 (Cth); and

Talk Down Under Pty Ltd may disclose personal information or documents about you to Law Enforcement agencies to assist in the prevention of criminal activities.

Talk Down Under Pty Ltd may require a security deposit from you depending on Talk Down Under Pty Ltd’s assessment of your creditworthiness. The Standard Agreement set out circumstances and terms under which a security deposit is required and managed by Talk Down Under Pty Ltd.

Unless otherwise agreed, we will invoice you monthly and email a copy of your invoice to your nominated email  address. Your nominated credit card or bank account will be debited the due amount  on the invoice within 10 days from the date of the invoice . We may charge you interest on overdue accounts and a late payment fee which is set out in the Tariff. You will be responsible to pay for all calls made using the Service even if you did not make them.

Although we will take all reasonable steps to make sure you receive the Service within the Optus GSM network coverage, the Service is not free from faults or interruptions. Certain factors, such as network congestion, network downtime and maintenance, and obstructions or interference such as that encountered in buildings may mean you will not receive the Service in certain areas at certain times.

1If you have a complaint about your Service you should try to resolve it first with Talk Down Under Pty Ltd by contacting us on 1300  665437 or informing us by email to info@talkdownunder.com, or by writing to us at Talk Down Under Pty Ltd 410 Gilbert Rd, Preston 3072. If you are unhappy with how your complaint is being resolved, you may contact the Telecommunications Industry Ombudsman (TIO) or the Office of Fair Trading in your State or Territory.

You have rights under the Trade Practices Act 1974 (Cth). Subject to that Act, we are not liable to you for any breach of any express or implied terms, conditions or warranties. Where we are unable by law to exclude our liability, but we are permitted to limit our liability,our liability for such breaches is limited, at our choice, to:

if the breach relates to goods, the replacement or repair of the goods; or

if the breach relates to services, the re-supply of those services, or paying for the cost of having those services re-supplied.

You cannot assign your Talk Down Under Pty Ltd agreement without our consent.

There are certain events that may result in us suspending, restricting or disconnecting your Service. These events are set out in the Standard Agreement.

We may vary the terms of the Standard Agreement from time to time. If the variation is detrimental we will advise you of the variation by placing a notice in your bill or otherwise writing to you in a manner which complies with the Telecommunications Act 1997 (Cth).